Privacy Policy for Track & Boost
Effective Date: 14/11/2024
Track & Boost (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our software-as-a-service (SaaS) app, Track & Boost, which allows you to track your Google Business Profile ranks, respond to reviews, and post content to Instagram, Facebook, and your website (the “Services”). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following types of information when you use our Services:
1.1 Personal Information
- Account Information: When you create an account, we may collect your name, email address, password, and other information necessary to set up and manage your account.
- Payment Information: If you subscribe to our paid plans, we may collect billing details, including payment method information (e.g., credit card details), via a third-party payment processor.
1.2 Business Profile Information
- Google Business Profile Data: To provide the ranking and review tracking features, you must link your Google Business Profile account to Track & Boost. This allows us to access and store your profile’s rank, reviews, and other relevant data from Google.
1.3 Social Media and Website Data
- Social Media Credentials: To enable posting to Instagram, Facebook, and your website, we may require you to connect your social media accounts to our app. This allows us to manage posts and interactions on your behalf through authorized API access.
- Usage Data: We collect data about how you interact with the app, including usage statistics, preferences, and logs of your interactions with the Services (e.g., when and where you respond to reviews or make posts).
2. How We Use Your Information
We use your information for the following purposes:
- To Provide and Improve Our Services: We use your personal information, Google Business Profile data, and social media credentials to track rankings, respond to reviews, and manage posts for your business.
- To Communicate With You: We may use your email address to send you account-related information, updates, newsletters, and promotional offers (you can opt out at any time).
- To Process Payments: We use your billing information to process subscription payments securely.
- To Analyze and Improve the App: We collect usage data to improve the functionality, performance, and user experience of Track & Boost.
3. How We Protect Your Information
We take the security of your personal information seriously. We implement a variety of security measures, including:
- Encryption: We use SSL (Secure Socket Layer) encryption to protect data transmission between you and our servers.
- Access Control: Access to personal data is restricted to authorized personnel only and is protected by secure passwords and other security protocols.
- Data Storage: Your information is stored securely and may be retained for as long as necessary to provide our services and comply with legal obligations.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party partners under the following circumstances:
- Service Providers: We may share your data with third-party service providers who help us operate and improve Track & Boost (e.g., payment processors, cloud hosting providers, etc.). These providers are obligated to use your data only for the purposes for which it was shared and to protect it.
- Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process, or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our app if such a change occurs.
5. Third-Party Services
Track & Boost may integrate with third-party services, such as Google Business Profile, Instagram, Facebook, and other social media platforms. These services have their own privacy policies and practices, and we recommend reviewing them to understand how your data is handled when interacting with these platforms.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal data.
- Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
If you wish to exercise any of these rights, please contact us using the information provided below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience with Track & Boost. These technologies help us remember your preferences, improve app functionality, and gather analytics data.
You can manage cookie preferences through your browser settings, though disabling cookies may affect your ability to use certain features of the app.
8. Data Retention
We will retain your personal data for as long as your account is active or as needed to provide our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
9. Children’s Privacy
Track & Boost is not intended for users under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or a prominent notice within the app. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: mail@trackandboost.com
This Privacy Policy provides transparency on how Track & Boost collects, uses, and protects user data. Be sure to update any placeholders (like contact details or effective date) and tailor it to specific legal requirements for your jurisdiction.